Notice of Privacy Policy

Effective Date: January 6, 2024

When you use our services, you trust us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy Policy helps you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Our Services
We build a range of services that help millions of people daily to explore and interact with the world in new ways. Our services include:

• Holistic Athlete Health Solution (HAHS), part of the CaringWire family 
• Partnered services with U.S. Council for Athletes’ Health™ and MeMD  

Your Privacy Choices You can use our services in various ways to manage your privacy. For example, you can sign up for a CaringWire Account to create and manage support like communication and documents, or see more relevant resource search results. You can also use many CaringWire services without creating an account. Across our services, you can adjust your privacy settings to control what we collect and how your information is used.

Contact Us If you have any questions about this Privacy Policy, you can contact us at [email protected].

Agreement to Terms BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS NOTICE AND TO OUR COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE HEALTH INFORMATION (PHI). IF YOU DO NOT AGREE TO ANY TERM OF THIS NOTICE, DO NOT USE THE SERVICES AND EXIT IMMEDIATELY.

Scope of Notice This Notice of Privacy Practices (“Notice”) explains the collection, use, and disclosure practices of services owned and operated by CaringWire LLC (“CaringWire” or “Company”). This Notice constitutes an agreement between you and CaringWire while accessing and using our online or offline Services (the “Services”). The practices described in this Notice apply to information gathered through digital services offered by CaringWire, information you submit to us offline, and Personal Information (as described below) that we may collect from third parties.

Collection & Use of Your Personal Information

Information Collected Directly from You You can visit our services without disclosing any personal information. Any information you provide to us is voluntary, but some information may be necessary for us to provide certain services, offers, and content. CaringWire may ask for personal information such as your name, email address, phone number, zip code, and other identifiable information to provide you with information and referral services. You may also be asked to provide information about another person for whom you may be seeking care services, with their permission.

CaringWire does not collect biometrics or sensitive information unless necessary to provide the requested service. We may periodically supplement the Personal Information we collect from you with information from other businesses, business partners, contractors, and third parties.

Information Collected from Your Use of the Services CaringWire may collect information about you using analytics tools or other technologies like cookies and web beacons. This includes the pages you view, the links you click, and other actions you take. We may also collect standard information such as your IP address, browser type, language, access times, and referring website addresses. We may supplement aggregate information with similar information obtained from companies with whom we have marketing or other business relationships.

Cookies Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or store information or settings on your device. Our site may use various types of cookies. You may be able to restrict or disable certain cookies, but without them, you may not be able to use all features of our site.

Web Logs and Beacons Web servers may log records such as your device type, operating system type, browser type, and other system settings. Some pages of our Services and our emails may contain small electronic files known as web beacons that permit CaringWire to count users who have visited those pages or opened an email.

Online Analytics and Mobile Application Technologies We may use third-party web analytics services like Google Analytics. Our mobile applications may also collect information specific to your device, such as unique device identifier and, with your consent, precise geolocation information.

Security Securing your personal information is a priority. CaringWire engages in appropriate, reasonable, and industry-standard security practices to help ensure that personal information is not subject to loss or unauthorized access, alteration, acquisition, use, modification, destruction, or disclosure. However, no transmission of data over the Internet is 100% secure. All Internet users should handle and disclose their personal information with care.

Disclosure of Personal Information CaringWire will only disclose, sell, or share your personal information in the following ways:

• To Participating Providers: For services you’ve requested.
• To Other Third-Party Providers: With third parties who offer services you’ve requested from CaringWire.
• To Affiliates: To subsidiaries or companies under common control, honoring this Notice.
• For Internal Analyses and Operations: For improving our services and operations.
• For Legal and Compliance: To comply with the law or protect rights and safety.
• As Part of Business Transfers: During mergers, acquisitions, or sales.
• As Aggregated Information: Sharing anonymized information for marketing or statistics.

Disclosures of Protected Health Information The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all protected health information and other identifiable health information used or disclosed by us in any form are kept confidential.

Your Rights You have the right to manage, update, and delete your information by contacting us at [email protected]. We will respond within a reasonable timeframe. If you delete necessary information, you may not be able to use our services.

California Privacy Rights California residents can request certain information about our disclosure of personal information to third parties for marketing purposes. To make such a request, please contact us.

Children’s Privacy The site and services are not directed to children under 18. If we learn that we have collected information from someone under 18, we will take steps to remove that information.

Links to Third Parties This privacy statement applies only to information collected by our services. We are not responsible for the privacy practices of third-party services.

Third-Party Advertising Third-party advertisers may use cookies or other technologies on our services. We do not control their privacy practices.

Governing Law CaringWire owns and maintains the services in Ohio, United States. We attempt to comply with local data protection and consumer rights laws.

Changes to this Notice We may update this Privacy Policy to reflect changes to our practices. Changes will be posted on our site and effective upon posting. We encourage you to review this page periodically for updates.

Patient Bill of Rights

• Be fully informed in advance about care/service to be provided, including the services areas that furnish care and the frequency of visits, as well as any modifications to your plan of care.
• Participate in the development and revision of your plan of care.
• Refuse care or treatment after the risks of refusing care or treatment are fully presented.
• Be informed, orally and in writing, in advance of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the client/patient will be responsible.
• Have your property and person treated with respect, consideration and recognition of dignity and individuality.
• Be able to identify visiting personnel members through proper identification.
• Be free from mistreatment, neglect, or verbal, mental, sexual and physical abuse, including injuries of unknown source, and misappropriation of your property.
• Voice grievances/complaints regarding treatment or care, lack of respect of property, or recommend changes to policy, personnel or care/service without restraint, interference, coercion, discrimination or reprisal.
• Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
• Choose a health care provider; including an attending physician, if applicable.
• Confidentiality and privacy.
• Be advised on agency’s policies and procedures regarding the disclosure of clinical records.
• Receive appropriate care without discrimination in accordance with provider orders.
• Be informed of any financial benefits when referred to an organization.
• Receive information about the scope of services the organization will provide and specific limitations on those services.
• Be fully informed of one’s responsibilities.

Patient Responsibilities

• Provide complete and accurate information concerning your present health, medication, allergies, etc., when appropriate to your care/service.
• Be involved, as needed and as able, in the development, carrying out and modifying your care plan.
• Properly clean and maintain equipment and supplies.
• Contact us with any questions or problems concerning your equipment, supplies or service.
• Notify your attending physician or provider when you feel ill.
• Notify us prior to changing your place of residence or your telephone number.
• Notify us when encountering any problem with equipment or service.
• Notify us if your physician or other provider modifies or ceases your prescription.
• Notify us of denial and/or restriction of our privacy policy.

Questions and Concerns If you have any questions about this Notice or the privacy practices of our services, please contact us at [email protected].